Infinity Labels: Policies - Terms - Conditions

Privacy / Terms & Conditions
Infinity Labels operates www.infinity-labels.com. The following are Infinity Labels’ policies regarding the collection, use and disclosure of Personal Information we receive from users of the site.

Infinity Labels strives to provide its customers with the highest quality products and services. In order to achieve this, Infinity Labels must collect and maintain certain client information. Infinity Labels recognizes and respects the privacy of its clients and will only utilize the data collected to directly fulfill their orders, enhancing client experience.

While Infinity Labels values the security of its clients’ information, it should be noted that no method of web-based transmission, or e-storage method, is 100% secure. While Infinity Labels implements industry-standard security measures designed to protect Personal Information (including physical, electronic and procedural measures) the company cannot guarantee its absolute security.

Telephone numbers provided online will only be used by Infinity Labels in response to specific client request/order.

If a client provides their email or mailing address, Infinity Labels will use this to send notifications such as order confirmations. Users may also receive occasional offers from Infinity Labels. Infinity Labels will only use client email addresses to respond to email messages or to engage in other communication for which the client has expressly permitted. Clients have the right to opt out at any time.

Please contact Infinity Labels to update or remove personal information. In the future, Infinity Labels may modify this privacy policy to reflect unanticipated practices not outlined in this policy. These changes will be posted on the website, and clients are invited to occasionally review the privacy policy.

Payment Policy
Accepted Methods of Payment:
Credit Card (Visa, Master Card, American Express, Discover), Check

Credit Card Charges
Credit cards will be charged following the placement of an order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address for Check:
Infinity Labels
3 Germay Drive, Suite 4-1021
Wilmington, DE 19804

100% Money-Back Guarantee (Returns & Refunds)
Clients have 30 calendar days to return an item from the receivable date (for ANY reason and with a valid RMA). Once the item is received by Infinity Labels, we will initiate a FULL refund, including the cost of return shipping.

Exceptions: 1. While this hassle-free guarantee is afforded to all stock labels, refunds on custom orders and non-label items will be limited to instances where there is an actual product defect and/or other reasonable request for refund; and 2. this 100% refund guarantee is only applicable in the continental United States.

Simply contact us at help@infinity-labels.com to speak to a customer care specialist.

Shipping

FREE SHIPPING on all orders of at least $50 and within the continental United States.

In-Stock Merchandise
Usually processed and shipped within 2 business days (depending on product) if Standard shipping is selected. Orders placed with Premium or Express shipping before 5pm ET will be processed the same or next business day.

Backorders
If an item goes on back order Infinity Labels will ship the part that it has in stock. When the item becomes available Infinity Labels will ship that.

Multiple shipments 
The merchandise ordered may be filled from several locations and so items may arrive separately. The client will not incur additional shipping charges under these circumstances. The original shipping charge will simply be split across the multiple packages when the order is charged. The client will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.

Carriers
Infinity Labels uses 3 different carriers to facilitate the efficiency of shipment to clients:
    • UPS (United Parcel Service)

    • FedEx

    • USPS (United States Postal Service)

    Please note: We use U.S. Postal Service for P.O. Boxes, APO and FPO addresses. 

    Order Tracking
    If a tracking # is provided by the shipping carrier, Infinity Labels will update the order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

    Shipping Rates
    The rate charged for the shipment orders is based on the product weight and location. Before the final checkout page, there will be access to shipping prices, ensuring the client is fully aware of total item costs including shipping.